Admin User

Super Admin

Customer Support Management

Manage support tickets and customer conversations

Open Tickets

23

5 high priority

In Progress

15

Avg response: 12m

Resolved Today

42

+18% from yesterday

Avg Resolution Time

3.2 hour

-15% from last week

Support Tickets

Ticket IDUserSubjectStatusPriorityAssign ToDate
TKT001John DoeUnable to withdraw fundsOpenHighSarah Agent2025-11-15 09:30
TKT002Emily BrownQuestion about mutual fundsIn ProgressMediumMike Agent2025-11-15 08:15
TKT003David LeeApp not loading properlyOpenHighUnassigned2025-11-14 18:45
TKT004Sarah SmithHow to set up auto-investResolvedLowSarah Agent2025-11-14 16:20
TKT005Mike JohnsonAccount verification issueIn ProgressHighJohn Agent2025-11-14 15:30

Support Tickets

Sarah Agent

Resolved: 45 tickets

Avg Time: 2.8 hours

Satisfaction: 4.8/5

Mike Agent

Resolved: 38 tickets

Avg Time: 3.1 hours

Satisfaction: 4.7/5

John Agent

Resolved: 42 tickets

Avg Time: 3.5 hours

Satisfaction: 4.6/5